At Beryrealas, we strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy below:
1. Eligibility for Refunds:
- You have 30 days from the date of purchase to request a refund.
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
- Certain items are non-refundable, such as:
- Gift cards
- Downloadable software products
- Personalized or custom items
2. How to Request a Refund:
- To initiate a refund, please contact our customer support team at support@beryrealas.com with your order number and the reason for the return.
- We may ask for a photo of the product to help with the refund process.
3. Refund Process:
- Once we receive your refund request and confirm that it meets the criteria above, we will process the refund to your original payment method.
- Refunds can take up to 10 business days to appear on your account, depending on your bank or payment provider.
4. Return Shipping:
- If you are required to return the product, you will be responsible for the return shipping costs unless the item is defective or was sent incorrectly.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $70. We cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a return label and issue a full refund or exchange, depending on your preference.
6. Exchanges:
- If you wish to exchange an item, please initiate the refund process first and place a new order for the desired item.
If you have any questions or concerns regarding our Refund Policy, feel free to contact us at support@beryrealas.com. We are here to assist you!